Returns policy

Exchange and return conditions

• Please inspect your goods before accepting the delivery. If you find anything abnormal or defective, the wrong model or colour, goods that do not match the required specification, or damage in transit, refuse to accept the delivery immediately.
• For a claim or return because of a defect of the product itself or damage in transit, the goods must first be inspected for damage or defects by BM Corporation Co., Ltd., according to the company's inspection standards.
• If the inspection confirms the damage or defect and the goods do not violate the company's warranty conditions, we will gladly exchange them, provided the same kind and type of product is in stock, subject to the conditions and terms set by the company.
• We do not accept exchanges or returns of goods that have been used, or damage caused by improper use by the customer.

How to request an exchange or return

Contact BM Corporation Co., Ltd. directly — our customer relations team on LINE / by phone, or e-mail safety@asguardd.com.

Tell our customer relations team about the problem. They will coordinate with the departments concerned and, once the goods have been inspected for the reported fault, get back to you with the solution.